--- title: R.O. Writer Integration with WickedFile description: The R.O. Writer integration allows WickedFile to securely pull data from your system using a desktop sync tool installed on the same computer that hosts the R.O. Writer database. --- [Skip to content](https://help.wickedfile.com/knowledge-base/r.o.-writer-integration-with-wickedfile-#main-content) [![WF-LOGO-RGB\_ICON-WHITE-1](https://help.wickedfile.com/hs-fs/hubfs/WF-LOGO-RGB_ICON-WHITE-1.png?width=50&height=60&name=WF-LOGO-RGB_ICON-WHITE-1.png)](https://23975302.hs-sites.com/knowledge-base?hsLang=en) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [WickedFile Service Bay](https://help.wickedfile.com/knowledge-base?hsLang=en) 2. [Setup & Integrations](https://help.wickedfile.com/knowledge-base/setup-integrations?hsLang=en) 3. [Shop Management System Integrations](https://help.wickedfile.com/knowledge-base/setup-integrations?hsLang=en#shop-management-system-integrations) # R.O. Writer Integration with WickedFile ## The R.O. Writer integration allows WickedFile to securely pull data from your system using a desktop sync tool installed on the same computer that hosts the R.O. Writer database. #### **📍 Step 1: Navigate to the Integration Settings** Depending on your setup, use one of the following paths: ### **Single-Shop Accounts** 1. Go to **System Settings**. 2. Select **Integrations**. 3. Under **Shop Management System**, select **R.O. Writer**. ### **MSO Accounts or When Adding a New Location** 1. Go to **System Settings**. 2. Click **Locations**. 3. Select the location you want to integrate. 4. Open the **Integrations** tab. 5. Choose **R.O. Writer** from the Shop Management System dropdown. --- #### **💻 Step 2: Install the R.O. Writer Sync Tool** You must complete these steps on the **same computer that runs the R.O. Writer database server**. 1. Click **Download Sync Tool**. 2. Open the downloaded file on the R.O. Writer database server to begin the installer. 3. When prompted during installation, enter the **Account ID** and **Sync Key**. 4. In WickedFile, click **Set SMS as R.O. Writer and Reveal Account ID and Sync Key** to display the credentials. 5. Copy and paste the credentials into the installer. ![Screenshot 2025-11-12 at 10.49.28 AM](https://help.wickedfile.com/hs-fs/hubfs/aircall/mms/90138917500/Screenshot%202025-11-12%20at%2010.49.28%20AM.png?width=670&height=388&name=Screenshot%202025-11-12%20at%2010.49.28%20AM.png) --- #### **✅ Step 3: Complete the Integration** After entering the Account ID and Sync Key: - The sync tool will automatically connect to WickedFile. - Repair orders, vehicle data, and customer information will begin syncing. --- #### **📌 Best Practices** - Install the sync tool on the **R.O. Writer database server**, not on a secondary workstation. - Ensure the server remains **powered on, connected to the internet, and not in sleep mode**. - If you move servers or reinstall, return to this page to generate **new credentials**. - **For best uploading practices, follow this guide:** *\[Link to be inserted here\]*. --- #### **❓ Need Help?** If you experience issues: - Confirm you're using the correct **Account ID and Sync Key**. - Check that the sync tool is running on the **R.O. Writer database server**. - Contact our support team for additional assistance. - [Getting Started](https://help.wickedfile.com/knowledge-base/getting-started?hsLang=en#main-content) - [AP Hub](https://help.wickedfile.com/knowledge-base/getting-started?hsLang=en#ap-hub) - [Setup & Integrations](https://help.wickedfile.com/knowledge-base/setup-integrations?hsLang=en#main-content) - [Shop Management System Integrations](https://help.wickedfile.com/knowledge-base/setup-integrations?hsLang=en#shop-management-system-integrations) - [Document Uploading Integrations](https://help.wickedfile.com/knowledge-base/setup-integrations?hsLang=en#document-uploading-integrations) - [Vendor Management](https://help.wickedfile.com/knowledge-base/vendor-management?hsLang=en#main-content) - [Configurations](https://help.wickedfile.com/knowledge-base/vendor-management?hsLang=en#configurations) - [Verified/Unverified](https://help.wickedfile.com/knowledge-base/vendor-management?hsLang=en#verified-unverified) - [Ignored Vendors](https://help.wickedfile.com/knowledge-base/vendor-management?hsLang=en#ignored-vendors) - [Statements](https://help.wickedfile.com/knowledge-base/vendor-management?hsLang=en#statements) - [Features & Capabilities](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#main-content) - [AP Hub](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#ap-hub) - [Statements](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#statements) - [Tasks](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#tasks) - [Search](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#search) - [Custom Reports](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#custom-reports) - [Folders](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#folders) - [Trackers](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#trackers) - [Risk Ratings](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#risk-ratings) - [Parts Matrix](https://help.wickedfile.com/knowledge-base/features-capabilities?hsLang=en#parts-matrix) - [Account & Billing](https://help.wickedfile.com/knowledge-base/account-billing?hsLang=en#main-content) - [Scans](https://help.wickedfile.com/knowledge-base/account-billing?hsLang=en#scans) - [Payment Information](https://help.wickedfile.com/knowledge-base/account-billing?hsLang=en#payment-information) - [Billing History](https://help.wickedfile.com/knowledge-base/account-billing?hsLang=en#billing-history) - [FAQs](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#main-content) - [Scans](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#scans) - [QuickBooks](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#quickbooks) - [Custom Reports](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#custom-reports) - ["Inventory"](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#inventory) - [Best Practices](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#best-practices) - [Repair Orders](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#repair-orders) - [Account](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#account) - [Bank Account & Credit Card Integration (Plaid)](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#bank-account-credit-card-integration-plaid) - [AP Hub](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#ap-hub) - [Other](https://help.wickedfile.com/knowledge-base/faqs?hsLang=en#other) [![WF-LOGO-RGB\_MAIN](https://help.wickedfile.com/hs-fs/hubfs/WF-LOGO-RGB_MAIN.png?width=200&height=55&name=WF-LOGO-RGB_MAIN.png "WF-LOGO-RGB_MAIN")](http://wickedfile.com) [mailto:contact-support@wickedfile.com](mailto:contact-support@wickedfile.com) Copyright © 2025, WickedFile