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Deleted Repair Orders Report

The Deleted Repair Orders Report identifies repair orders (ROs) that were removed from the Shop Management System (SMS). Deleted ROs can indicate errors, improper workflow, or potential theft or manipulation.

How It Works

The report filters and displays ROs based on the following criteria:

  • RO Type: Deleted

  • Date Range: Recent activity, with a default filter of the current month

Why It’s Important

Deleted ROs may hide critical issues, like Potential fraudulent behavior by employees attempting to conceal part purchases

Recommended Fix Actions

When a deleted RO is identified, immediately review:

  1. Associated part purchases to ensure no parts were added without proper billing

  2. Service advisor activity logs to verify who deleted the RO and why