FAQs

Scans

• How Duplicate Scan Detection Works in WickedFile
• Best practices for scanning multi-page documents into WickedFile
• Why is the WickedFile Scan Client not opening?
• Where can I find my most recent uploads?
• Credits Not Applied to Statement — What to Do

QuickBooks

• What is the purpose of the QuickBooks integration?
• Can Shops Using The Back Office Also Use WickedFile?

Custom Reports

• No results are showing in my Custom Reports — what should I check?

"Inventory"

• Why does WickedFile think parts are from “Inventory” when they are not?

Best Practices

• Return Slips vs Credit Memos — What Actually Matters

Repair Orders

• How do I check and see if my SMS is actively syncing to WickedFile?

Account

• How often does WickedFile reconcile my data and sync with my integrated platforms?
• How do I add a new location to my WickedFile Account?

Bank Account & Credit Card Integration (Plaid)

• What if Plaid loses sync with WickedFile?
• What do I do if my bank does not integrate with plaid?
• What is the purpose of the Plaid integration?

AP Hub

• Document Issues (Triage) — Should You Fix Them?
• When to Use Custom Reports vs. AP Hub
• What Does “Uncategorized Spend” Mean In The AP Hub?
• What are Part Codes in the AP Hub?
• Do Part Codes ever change on their own in the AP Hub?

Other

• Does WickedFile track labor claims?
• Can WickedFile reconcile parts purchased through PartsTech?