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Document Issues (Triage) — Should You Fix Them?

If you’ve opened the Document Issues tab (formerly “Triage”), you may have seen invoices sitting in there with processing warnings. The big question is: Should I fix these? The answer: Sometimes. Not always. Let’s break it down.

What “Document Issues” Actually Means

Invoices land in Document Issues when the AI detects a processing inconsistency.

Common reasons:

  • Line item totals don’t equal the extracted subtotal

  • Vendor or location data is missing

  • The document layout confused OCR

  • Required fields couldn’t be confidently extracted

This does not automatically mean:

  • The invoice is wrong

  • Money is missing

  • Fraud occurred

  • You must fix it immediately

It simply means the AI flagged something as unclear.

When It’s Worth Fixing

Fix Document Issues when:

1. The Invoice Cannot Be Coded Properly

If the invoice won’t move into the AP Hub correctly or is missing critical data (vendor, total, date), it’s worth correcting.

2. You’re About to Close a Statement

If an invoice is preventing a statement from reconciling and you’re at month-end, fixing it may help clean up the final reconciliation.

3. The Data Is Clearly Wrong

If totals are materially off or key information is missing, correct it so your financial records remain clean.

When It’s NOT Worth Fixing

Do not chase Document Issues just to get to 100% matching.

Why?

Because WickedFile’s goal is:

Code your invoices to where the money is.

Not:

Perfect every scan.

If an invoice is:

  • Properly coded in the AP Hub

  • Accounted for financially

  • Not blocking statement reconciliation

Then fixing minor extraction discrepancies often provides little to no return.