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Repair Orders Open Over 30 Days

Identify repair orders (ROs) that have remained open for more than 30 days—often signaling process breakdowns, hidden losses, or administrative delays. These can often be open avenues for theft.

How It Works

The system flags repair orders that meet the following criteria:

  • Days in Shop > 30

  • RO Status is one of the following:

    • WIP (Work in Progress)

    • Open

    • Complete but not Posted

Why It’s Important

Repair orders that age beyond 30 days frequently indicate operational or accounting issues such as:

  • Missing or delayed parts

  • Incorrect or unprocessed part returns

  • Forgotten or unsubmitted invoices

  • Revenue not posted or recognized

Recommended Fix Actions

To resolve long-aging repair orders, perform the following steps:

  1. Review technician notes for outstanding work or clarifications.

  2. Check for pending part returns that may be preventing closure.

Validate all part purchases associated with the RO to ensure accuracy and completion.